Pool Trading in Cryptocurrency
Thank you for choosing our pool trading services. This Refund Policy outlines the terms and conditions under which refunds are provided for our cryptocurrency pool trading services. By using our services, you agree to the terms outlined in this policy.
Refund Eligibility
Refunds will be considered only under specific circumstances, such as technical errors, inaccuracies in transactions, or other issues that can be directly attributed to the platform's functionality. In no conditions refund is eligible if your total receiving’s are equal to 1x that means equal to contributed fund by you.
Discretionary Refunds
Refunds are granted at the discretion of organization. Requests for refunds will be thoroughly reviewed, and decisions will be made on a case-by-case basis.
Refund Process
To request a refund, users must submit a written request, clearly outlining the reasons for the refund, along with any supporting documentation. The refund process may involve investigation and verification, and users will be notified of the outcome.
Technical Issues
Refunds may be considered in cases of verifiable technical issues or malfunctions on the platform that directly impact a user's ability to engage in pool trading activities.
Transaction Errors
Refunds may be issued for transactions that were executed in error, resulting in inaccuracies or unintended consequences. Users must provide evidence of the error for review.
No Refund for Market Volatility
Refunds will not be granted due to market volatility, fluctuations in cryptocurrency prices, or any other market-related factors beyond our control.
Refund Currency
Refunds, when approved, will be issued in the same wallet of cryptocurrency or currency used for the original transaction after deducting an admin charge of 15%.
Refund Processing Time
The processing time for refunds may vary depending on the nature of the request and the platform's review process. Users will be informed of the expected timeline for the resolution of their refund request.
Policy Changes
Trust Group reserves the right to modify or update this Refund Policy at any time. Users will be notified of any changes through the website or other communication channels.
Contact Information
For any questions or concerns regarding refunds or this Refund Policy, users can contact the support team.
By using our pool trading services, you acknowledge that you have read and understood this Refund Policy. It is your responsibility to review this policy periodically for any updates or changes.
