Pool Trading in Cryptocurrency
Thank you for choosing our pool trading services. This Refund Policy outlines the terms and conditions under which refunds are provided for our cryptocurrency pool trading services. By using our services, you agree to the terms outlined in this policy.
Refund Eligibility
As participation in the Pool Trade System is voluntary, users acknowledge and accept that no refunds will be issued for funds deposited into the system during the locking period. Refunds or early withdrawals may only be considered under exceptional circumstances at the sole discretion of the platform, which may include force majeure events or regulatory requirements. If an exception is granted, an early withdrawal fee of up to 30% of the deposited amount may apply, along with the forfeiture of any accrued profits. However refunds will be considered only under specific circumstances, such as technical errors, inaccuracies in transactions, or other issues that can be directly attributed to the platform's functionality. In no conditions refund is eligible if your total receiving’s are equal to 1x that means equal to contributed fund by you.
Locking Period
By participating in the Pool Trade System, users agree that their deposited funds will be subject to a mandatory locking period of two (2) years from the date of deposit. During the locking period, users are not permitted to withdraw, transfer, or request refunds of their deposited funds. The locking period applies to all types of investments, including stake and any accrued profits unless otherwise specified by the platform. This ensures that funds remain stable and secure, promoting long-term growth. During this time, refunds are not permitted, allowing us to optimize trading strategies and maximize potential returns for all participants. Your commitment helps strengthen our trading ecosystem.
Discretionary Refunds
Refunds are granted at the discretion of organization. Requests for refunds will be thoroughly reviewed, and decisions will be made on a case-by-case basis.
Refund Process
To request a refund, users must submit a written request, clearly outlining the reasons for the refund, along with any supporting documentation. The refund process may involve investigation and verification, and users will be notified of the outcome.
Technical Issues
Refunds may be considered in cases of verifiable technical issues or malfunctions on the platform that directly impact a user's ability to engage in pool trading activities.
Transaction Errors
Refunds may be issued for transactions that were executed in error, resulting in inaccuracies or unintended consequences. Users must provide evidence of the error for review.
No Refund for Market Volatility
Users acknowledge that cryptocurrency investments are subject to market risks and volatility. The platform does not guarantee fixed returns, and past performance does not indicate future results. Users accept full responsibility for their investment decisions and agree that the platform is not liable for any losses incurred. Refunds will not be granted due to market volatility, fluctuations in cryptocurrency prices, or any other market-related factors beyond our control.
Refund Currency
Refunds, when approved, will be issued in the same wallet of cryptocurrency or currency used for the original transaction after deducting an admin charge of 20%.
Refund Processing Time
The processing time for refunds may vary depending on the nature of the request and the platform's review process. Users will be informed of the expected timeline for the resolution of their refund request.
Policy Changes
Trust Group reserves the right to modify or update this Refund Policy at any time. Users will be notified of any changes through the website or other communication channels.
Contact Information
For any questions or concerns regarding refunds or this Refund Policy, users can contact the support team.
By using our pool trading services, you acknowledge that you have read and understood this Refund Policy. It is your responsibility to review this policy periodically for any updates or changes.
